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Beauty Therapist 

Reporting to

  • Leisure & Spa Manager

Primary Accountabilities

  • To assist in the Spa’s operation and ensure the provision of a professional service to all guests while attaining all relevant targets for retail sales.


Key accountabilities

Daily Operations

  • To be responsible for ensuring that the spa is open and ready for business when on shift.

  • To ensure that you achieve your monthly retail target

  • To ensure that the highest standards of cleaning, hygiene & tidiness in the Spa at all times 

  • To comply with all Spa procedures.

  • To manage your appointments to ensure that you run to time.

  • To be professional at all times and carry out treatments to the highest of standards to exceed customer expectations.

  • To help with stock takes when required.

  • To support and offer ideas to the Leisure & Spa Manager/ Beauty Manager to help draw up future marketing plans for both treatments & Packages.


Communication

  • To bring to the attention any guest or customer comments or complaints and communicate to the Leisure & Spa /Beauty Manager.

  • To be polite & courteous to all guests and visitors to the hotel at all times. 

  • Ensure prompt and polite response to all personal and telephone enquiries.

  • To adhere to the McLeod Group Mission Statement and Company values

  • Training and Development • To share responsibility in stock control

  • To actively promote the Spa at every opportunity, including promotional events and show rounds to prospective customers

  • To up sell at every opportunity

  • To adhere to any Company sales Initiatives and to increase Sales opportunities


People Management

  • Ensuring all team members comply with McLeod Group Image standards for the Spa.


Internal Contacts

  • Beauty Manager and Leisure & Spa Manager


Key Performance Indicators

  • Customer Comment Cards

  • Returning local clientele

  • Bradford Scale